TECHNICAL DEPLOYMENT
Our Technical Deployment services (included with purchase) ensure that installation of our software at your site goes quickly and smoothly. Our software is easy to install, taking just a few hours of your IT time. Our technical deployment staff is available to assist remotely or, if you desire, onsite (for an additional charge.
SUPPORT
Included with Annual Maintenance, our support team is available by phone and email for any support need. Support services also include remote assistance in the installation of updates.
HOSTING
We offer the option to purchase Epilogue Publisher as a hosted application from our secure third party data center. This helps to reduce burden on your IT staff and resources and can result in easier deployments in situations where gaining IT support and resource is a challenge. Typically, Hosted Services are annual leases as opposed to a purchased license.
Our Technical Deployment services (included with purchase) ensure that installation of our software at your site goes quickly and smoothly. Our software is easy to install, taking just a few hours of your IT time. Our technical deployment staff is available to assist remotely or, if you desire, onsite (for an additional charge.
SUPPORT
Included with Annual Maintenance, our support team is available by phone and email for any support need. Support services also include remote assistance in the installation of updates.
HOSTING
We offer the option to purchase Epilogue Publisher as a hosted application from our secure third party data center. This helps to reduce burden on your IT staff and resources and can result in easier deployments in situations where gaining IT support and resource is a challenge. Typically, Hosted Services are annual leases as opposed to a purchased license.
TRAINING
We work with you to identify the best training approach for your situation. Training options include on-site or web-based training for novice and advanced authors/users as well as system administration training. We will work with you to determine the most appropriate solution for your environment.
FULL DEPLOYMENT SERVICE OPTION
We can provide, for additional fees, a deployment process which consists of:
•Establishing a project plan and providing a project manager
•Reviewing your enterprise application(s) to identify best content structure and hierarchy
•Identifying business process/transaction breakpoints for content creation
•Training of system administrator(s), authors, and trainers (train-the-trainer)
•Availability for remote or onsite support during authoring and roll-out
We work with you to identify the best training approach for your situation. Training options include on-site or web-based training for novice and advanced authors/users as well as system administration training. We will work with you to determine the most appropriate solution for your environment.
FULL DEPLOYMENT SERVICE OPTION
We can provide, for additional fees, a deployment process which consists of:
•Establishing a project plan and providing a project manager
•Reviewing your enterprise application(s) to identify best content structure and hierarchy
•Identifying business process/transaction breakpoints for content creation
•Training of system administrator(s), authors, and trainers (train-the-trainer)
•Availability for remote or onsite support during authoring and roll-out
DEPLOYMENT SERVICES
Our deployment services help you get up to speed as quickly and cost-effectively as possible. We will guide you through installation and get your system administrators, authors and trainers productive in a matter of days. And when you need help we’re just a phone call or e-mail away.
Our deployment services help you get up to speed as quickly and cost-effectively as possible. We will guide you through installation and get your system administrators, authors and trainers productive in a matter of days. And when you need help we’re just a phone call or e-mail away.
