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Our customers include some of the best regarded companies, divisions of companies, governmental agencies, and educational institutions in the world. They range in size from 200 to over 100,000 employees, in over 20 industries, across five continents and 17 languages.
A multi-billion dollar company purchased Epilogue to overcome a historical bottleneck in the creation and management of end-user training, help and support content. The creation of end-user documentation previously fell on the shoulders of two instructional designers/ technical writers. Epilogue was so fast and easy to use they were able to spread the authoring task across 100 super users who documented 3,000 key business processes in a fraction of the time and saving $2 million as compared to their historical tools and methodology.
A global company found that the Epilogue allowed them to standardize their content creation process across geographies, divisions, and languages. Before implementing Epilogue, there was no best practice for creating end-user documentation on a large scale. Epilogue introduced a standardized process that freed authors to create more content in less time resulting in a dramatic increase in relevant support content available to the end users - and 20% fewer transaction help calls to Support.
A multi-national enterprise discovered that the Epilogue software suite can drive end-user adoption and proficiency for other key applications. After purchasing Epilogue for a major SAP upgrade, the company introduced it to their European regional operations. Many of the regional training directors began to expand use of the software to other deployed enterprise applications to gain the same benefits. This “grass roots” spread of the Epilogue approach improved end-user adoption and competency with other key systems and doubled the ROI on the investment they’d already made in Epilogue.
The studies show effective user adoption is the #1 factor in realizing value from your systems investments. Unfortunately, the studies also show this eludes most organizations.
Let us help you improve your probability of achieving effective user adoption and save a lot of money in the process.