In the fast-paced world of modern business, continuous learning and skill development have become essential for organizations to stay competitive. Electronic Performance Support Systems (EPSS/DAP) have emerged as indispensable tools to bridge the gap between learning and doing. In 2019, Garnter rebranded this category of software as Digital Adoption Platforms (DAP) although many people continue to think of these as EPSS/DAP. In this blog post, we’ll delve into the concept of EPSS/DAP/DAP and its significance in shaping the future of workplace training. We’ll also explore the top three EPSS/DAP/DAP platforms of 2023: Whatfix, Walkme, and the uniquely innovative Opus (Epilogue). Additionally, we’ll provide you with valuable insights into creating a powerful EPSS/DAP/DAP framework that fosters effective learning and growth.
Elevating Learning with EPSS/DAP:
EPSS/DAP represent a transformative approach to workplace training. In an era where rapid adaptation is paramount, EPSS/DAP empowers employees by providing real-time access to context-specific help and guidance in using their critical software systems. This ensures that they can perform tasks efficiently and accurately, leading to increased productivity and enhanced job satisfaction. The significance of EPSS/DAP in modern workplace training lies in its ability to align learning and effective application adoption with the demands of the digital age, making it an essential asset for any forward-thinking organization.
This blog post aims to introduce you to the top EPSS/DAP platforms that are reshaping how we approach employee development. From Whatfix’s interactive flows, to Walkme’s walkthroughs to Epilogue Opus’ unique multi-faceted approach for large and complex applications. We’ll provide you with insights into the capabilities of each platform. Furthermore, we’ll equip you with strategies to build an EPSS/DAP framework that maximizes the potential of your workforce.
Top 3 Best EPSS/DAP Platforms:
- Key Features and Functionalities: Whatfix empowers users task lists, in-app tooltips and interactive flows which guide user step by step through the a task in the live application (i.e. salesforce).
- End User Interface and Experience: Whatfix’s user-friendly interface caters to individuals of varying technical proficiencies, ensuring a smooth learning curve.
- Creating the Flows: Whatfix flows are built step by step manually, including the creation of instructions, placement, and other parameters for each step.
- Pricing Model: per user per year per application
2. Walkme: Great user experiences result in great business outcomes:
- Key Features and Functionalities: WalkMe provides in-app support in the form of contextual help bubbles, tooltips, and pop-ups. It seamlessly integrates across multiple devices and software platforms. WalkMe also allows you to automate repetitive tasks and workflows within an application.
- End User Interface and Experience: WalkMe provides in-app support in the form of contextual help bubbles, tooltips, and pop-ups.
- Creating the Walkthroughs: Walkme Walkthroughs are built step by step manually, including the creation of instructions, placement, and other parameters for each step.
- Pricing Model: per user per year per application
3. Epilogue Opus:
- Key Features and Functionalities: Opus is made for generating help and guidance content in high volume required by enterprise applications or environments involving many applications. Opus generates content needed during an implementation project for testing, training and compliance. Opus also generates in-application help and guidance for after go-live, in a variety of formats: a walkthrough (called Follow Me), online job aids, simulations (3 modes: watch, try, test) and online manuals.
- User Interface and Experience: Opus prioritizes a seamless, visually appealing interface, that recognizes the user and application context for more targeted delivery of content as well as allows the user to select the format that best suits them.
- Creating Content, including the Follow Me walkthrough: Opus works by watching someone execute an application process, Opus automatically generates all outputs, including the Follow Me Walkthrough. This is called single source/multiple output.
- Pricing Model: per user per year per, unlimited applications included
Tips for Creating an Effective EPSS/DAP Framework:
- Present Data in Various Formats: Different people learn differently, some like to read, some like to watch, some like to be guided step by step. Content should be developed to satisfy different learning modalities.
- User-Friendly: Develop an intuitive, user-friendly EPSS/DAP platform to cater to individuals with varying technical skills.
- Offer Relevant Information: Deliver contextually relevant information to enhance employee performance and address immediate needs.
- Easy to Update and Add New Content: Keep your EPSS/DAP content fresh and up-to-date, reflecting the latest processes and practices.
- Monitor User’s Control and Access to Information: Empower employees by granting them control over accessing relevant information, fostering independence.
- Contextualized Learning for Varied Levels, Positions, and Departments: Tailor your EPSS/DAP content to address the unique needs of different employee roles and responsibilities.
Conclusion: Unlocking Potential with EPSS/DAP
Electronic Performance Support Systems, now known as Digital Adoption Platforms, represent a paradigm shift in workplace training, propelling organizations toward a future of adaptive learning and enhanced performance. The trio of top EPSS/DAP platforms—Whatfix, Walkme, and Epilogue Opus—demonstrates the transformative impact of dynamic learning experiences. By harnessing the power of EPSS/DAP and implementing the strategies outlined in this blog post, organizations can create a culture of continuous improvement, setting the stage for enduring success.
Embark on the journey of exploration with these top EPSS/DAP platforms. As the digital age unfolds, organizations that leverage the capabilities of EPSS/DAP will not only survive but thrive, embracing change with confidence and fostering a workforce equipped for excellence.