Memorial heathcare

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Scott Morgan
The Manager of Enterprise IT Systems
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Opus was also the clear choice on UPK conversion, in testing and security. In fact, some of the competitors we looked at to Opus do not have a UPK converting process, which was a major factor for Acme Brick
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Key Results

3 WEEK

Implement Epilogus Opus under 3 weeks in 2023

90 DAYS

Using UPK for nearly 20 years

1000 UPK+

Converting thousands of Oracle UPK topics related to content
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Acme Brick, a Berkshire Hathaway subsidiary, was founded in 1891 and produces and distributes building materials for its construction customers in a variety of colors, shapes and sizes. It operates more than 20 brick manufacturing plants, and additionally manufactures all-brick wood burning fireplace systems. Acme Brick operates a family of companies, including American Tile Supply (residential, commercial and natural stone tiles), Featherlite (masonry materials), IBP Glass Block Grid System (glass blocks set in custom-made aluminum grids) and Texas Quarries (limestone).

In 2022, Scott Moran, the Manager of Enterprise IT Systems was tasked with replacing their eLearning solution Oracle UPK as it would become unsupported by Oracle at the end of the year and Acme needed materials to support their employee base using IT Applications such as JD Edwards. Acme had been using UPK for nearly 20 years and had nearly 500 UPK Topics to convert. Moran considered tools such as Ancile uPerform, Datango & Camtasia, but settled on Epilogue Opus and was assisted through the selection process by their internal UPK Team.

Moran focused on salvaging UPK content, and wanted all educational, end user support and change content for their JDE installation, evolving to have all employees become self-sufficient in ongoing creation and support in Finance, Human Resources and Supply Chain Management. Moran knew that one of the most important aspects was the ongoing, easy maintenance and consumption of that content for those JDE areas for all their business units.

Having used Oracle UPK extensively for 20 years, Acme Brick were able to implement Epilogue Opus in under 3 weeks in 2023 and are planning to have Business Units’ Subject Matter Experts creating content in Opus : as Acme Brick continue progressive change management and change communications. Looking forward with Opus there are no restrictions to any other IT Applicatio.

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Acme Brick also looked at other solutions including Adobe Suite, Whatfix, TTS, Ancile uPerform, Datango and Epilogue Opus, and states “We took advise the UPK experts at Epilogue and tested all offerings thoroughly, and because Opus could salvage and convert our UPK content in bulk, and now is 100% web based with Opus stored in one location via AWS, as well as the ability to use the Opus Content Library as an LCMS, the decision was straightforward”. Moran continues “Opus allows us to have a lean content development process, using the SMEs to author the content, then my Team reviews, edits and publishes from one screen and all the Opus outputs are updated : the Opus Solution saved our UPK lives“ Moran continues “Opus was also the clear choice on UPK conversion, in testing and security. In fact, some of the competitors we looked at to Opus do not have a UPK converting process, which was a major factor for Acme Brick”.

Moran continues “The Acme Brick IT Team are focused on keeping all the system data and information safe, and our due diligence for the thousands of end users meant that the IT Team were involved at every step”.
Acme Brick likes the ease of editing in Opus, UPK conversion utility & language conversion functionality.Additional training benefits include Quizzes & Tests on competency of Health and Human Services employees, as well as Sandbox access via Opus Simulations.
The Acme Brick IT Team are focused on keeping all the system data and information safe, and our due diligence for the thousands of end users meant that the IT Team were involved at every step

The key to accellerating your digital adoption

Acme Brick had several Key Business Objectives including migration away from Oracle UPK and increased user adoption. These objectives were mirrored in Learning offerings:
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Training covers all employees
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Training material available
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Reduce time to proficiency in employees
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Content is there for new employees
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Training uses IT Application system screens
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No end user disruption in migration from UPK
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Highlights at Acme Brick include
  • Opus is now the JDE end user support platform for all staff
  • Replaced all UPK in 2023 in under 1 day
  • Acme Brick have over 150 Documents created and increasing
  • Acme Brick have SME Users creating and maintaining
  • Opus will support multiple languages
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Memorial heathcare SYSTEM

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Samir Wadhwa
Administrative Director of Information Technology
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“Opus was also the clear choice for us, in testing, support and security.” 
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Key Results

3 WEEKS

Under 3 Weeks Implementation

Versatile IT

Versatile IT Application Integration

Contents+

Streamlined Content Development and Security
memorial heathcare author
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Highlights at Memorial include:
  • Opus is now the Workday end user support platform for all staff
  • Set up and training in under 3 weeks
  • IT Applications include Workday, EPIC and Salesforce
  • Memorial are using Opus Follow Me for live In Application Support
  • Opus will support multiple languages including Spanish and French, Creole, Russian & Portuguese
  • Memorial are using Opus Workflow & Tasks functionality, negating need for Jira
Memorial Healthcare System is a leader in providing high-quality healthcare services to South Florida residents.
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Memorial Healthcare: Successful Digital Adoption of Workday using Epilogue Opus

Since its inception in 1953, Memorial Healthcare System [ Memorial ] has been a leader in providing high-quality healthcare services to South Florida residents. Moving health forward to meet the needs of the community, Memorial is one of the largest public healthcare systems in the nation and highly regarded for its exceptional patient- and family-centered care that creates the Memorial experience. Memorial’s patient, physician and employee satisfaction rates are some of the most admired in the country, and the system is recognized as a national leader in quality healthcare. Memorial Regional Hospital is the flagship facility of the healthcare system and is one of the largest hospitals in Florida. Memorial Regional Hospital offers extensive and diverse health care services that include Memorial Cardiac and Vascular Institute featuring renowned surgeons, Memorial Cancer Institute treating more inpatients than any other in Broward County, and Memorial Neuroscience Institute providing innovative technology and world-class physicians.
In the spring of 2023, Samir Wadhwa, Administrative Director of Information Technology at Memorial knew that their upcoming Workday rollout, Project Mercury, covering Human Capital Management, Supply Chain Management, Grant/Research and Finance to 15,000 users needed a Digital Adoption Solution, in order to assist their employee base during this change. Wadhwa considered tools such as Ancile uPerform, Datango & WalkMe, but settled on Epilogue Opus and was assisted through the selection process by their Workday System Integrator, KPMG.
Wadhwa and his Team needed a solution that was easy to stand up, easy to create a variety of content output types and easy to maintain. Memorial also wanted a solution that could produce and easily update all educational, end user support and change content for their IT installations across all business units, focusing on having all employees become self-sufficient on support in Finance, HCM, SCM and Grants Management. Wadhwa knew that one of the most important aspects was the ongoing, easy maintenance and consumption of that content for those areas.
Having used other tools extensively, Memorial were able to implement Epilogue Opus in under 3 weeks in 2023 and have lots of Subject Matter Experts creating content in Opus: a testament to the effectiveness of Wadhwa’s Team in change management and change communications. Looking forward with Opus there are no restrictions to any other IT Application, such as Infor, ADP & EPIC at Memorial Healthcare.
Memorial also looked at other solutions including Adobe Suite, Whatfix, and WalkMe, and states “We took advise from our long standing Workday System Integrator and tested all offerings thoroughly, and because of the content was 100% web based with Opus stored in one location via AWS, as well as the ability to use the Opus Content Library, the decision was straightforward”. Wadhwa continues “Opus allows us to have a lean content development process, using the SMEs to author the content, then the L&D Teams review, edits and publishes from one screen and all the Opus outputs are updated: the Opus Follow Me output is a game changer for our employees“
Wadhwa continues “Opus was also the clear choice for us, in testing, support and security.” 
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“Opus allows us to have a lean content development process, using the SMEs to author the content, then the L&D Teams review, edits and publishes from one screen and all the Opus outputs are updated: the Opus Follow Me output is a game changer for our employees
Wadhwa continues “The Memorial IT Security Team are focused on keeping all the system data, employee and patient information safe, and our due diligence for the thousands of end users meant that the IT Teams were heavily involved at every step” Memorial also have planned to utilize Opus Tablet PCs throughout the business units.
Memorial likes the ease of editing in Opus, updating conversion utility & language conversion functionality. Additional training benefits include Quizzes & Tests on competency of manufacturing employees, as well as Sandbox access via Opus Simulations.

The key to accellerating your digital adoption

Digital Adoption Business Transformation

Memorial had several Key Business Objectives including increased end user adoption of Workday and employee self service. These objectives were mirrored in Opus Learning offerings:
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Training covers all employees on a variety of Applications 
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Training material available close to Go Live & Post Go Live Dates 
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Reduce time to proficiency in employees, both existing and new hires 
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Self-support in the IT Applications for new employees 
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Training uses IT Application system screen 
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No Patient Care disruption in IT rollouts
Memorial evaluated other leaning solutions such as ANCILE uPerform, Captivate and WalkMe but after due diligence settled on Epilogue Opus for a variety of reasons including ease of use, just-in-time training & support, centralized content, and languages.
Acme Brick had several Key Business Objectives including migration away from Oracle UPK and increased user adoption. These objectives were mirrored in Learning offerings:
Group 1000002770
Training covers
all employees
Group 1000002771
Training material
available
Group 1000002772
Reduce time
to proficiency
in employees
Group 1000002773
Content is
there for new
employees
Group 1000002776
Training uses
IT Application
system screens
Group 1000002777
No end user
disruption in
migration from UPK
Acme Brick had several Key Business Objectives including migration away from Oracle UPK and increased user adoption. These objectives were mirrored in Learning offerings:
Group 1000002770
Training covers
all employees
Group 1000002771
Training material
available
Group 1000002772
Reduce time
to proficiency
in employees
Group 1000002773
Content is
there for new
employees
Group 1000002776
Training uses
IT Application
system screens
Group 1000002777
No end user
disruption in
migration from UPK
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