Digital Adoption Guide

Digital Adoption Guide

Increase Human Capital Productivity

What Is Change Management?

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Keep Employees Better Engaged

Overcome Digital Transition Hurdles

How DAS Improves Human Capital Value

Are you familiar with the term digital adoption? The explosion of the digital workplace and remote work makes it relevant to every business today. And it’s critical for those companies involved in the continuous cycle of digital transformation and the high cost, high disruption and high risk those environments face. For any entity needing to utilize their application processes to their full potential, here’s what you need to know about digital adoption and how to achieve it in your own organization. 

Digital Adoption Defined

Imagine you’ve been told you have to drive a very expensive car you’ve never driven before. Also, you’re driving an unfamiliar route that has many turns and decision points. How do you get from point A to point B efficiently (or at all) and without damaging the car or finding yourself in a situation where you need Roadside Assistance, which causes significant delay and possibly extra expense?

Tools that would be very helpful in this scenario would be:

  • An overview of the purpose for going from point A to point B and the intended outcome
  • Onboard feature descriptions available when you access a feature, with audio so you can keep your eyes on the road
  • An onboard manual when you want to explore topics on your own, available safely as you drive
  • Most importantly, a GPS system to guide you on the exact route to take (also with audio)

Digital adoption of enterprise applications can relate to this scenario. Users of new or upgraded applications and new users (new hires or changed job roles) face similar challenges in executing application tasks effectively. By effectively, this means completing the task correctly and productively. It also facilitates user satisfaction which leads to better outcomes, in general.

So, in summary, effective digital adoption results in the application being used as designed and configured in order to achieve intended outcomes while improving user knowledge and satisfaction.

Who Needs Digital Adoption?

Anyone who’s ever purchased a new app or new software needs digital adoption. In some cases, this is easier to achieve than others. Simple apps, also known as Point Solutions, are typically easy to learn and navigate because these have a low volume of processes or workflows (<100) associated with a limited range of problems they solve or facilitate. However, even these apps can be challenging if the processes themselves are complex or the app is highly configurable, leading to frequent change or a deployment for which there is no guidance on the deployed configuration. Complex applications, which include ALL enterprise applications, are the real challenge and involve significant investment in software, time (often years) and management of the business disruption that inevitably occurs. Investing in these apps and then failing to train employees on how to use them is like failing to tell that driver where to start, where to end and how to get there. It’s wasteful, ineffective, and potentially dangerous. It also defies common sense.

This is where a digital adoption platform such as Epilogue Opus becomes a necessity.

How Epilogue Opus Can Help Your Company Achieve Digital Adoption

Opus from Epilogue Systems is there for your business every step of the way when it comes to rolling out and sustaining applications.Opus enables automation of software documentation that yields significant productivity gains that are so important to successful deployments of new, upgraded or optimized applications.

  • Pre-go live:
    • Testing: Opus generates User Acceptance Test scripts in minutes, CSV format so you can incorporate into your testing solution
    • Training and Final Preparation: Opus generates training documentation (job aids, user guides/manuals, pdf’s, assessment simulations, and more – all of which can be incorporated into your blended training methods and tools, including SCORM exports to your LMS
    • In-applications contextual guidance: job aids, simulations, videos, audio, links to other resources – delivered to users as they work in the application, relevant to where they are and who they are
  • Post-go live:
    • In-applications contextual guidance: job aids, simulations, videos, audio, links to other resources – delivered to users as they work in the application, relevant to where they are and who they are
    • User feedback: on content, application tasks, etc.
    • Utilization data: on who is using what and when

When your business is ready to take that next step forward in automation, Epilogue Opus offers support for every step along the way.

The Many Benefits of Digital Adoption

Epilogue Systems provides support for your users in-application and helps to reduce the time it takes users to become competent. As a result, it improves user satisfaction across the board. Your employees get the full benefit of digital applications, and you get a more efficient and timely achievement of your intended application outcomes. The benefits of digital adoption include:

  • Effective execution of business processes to increase revenue, customer satisfaction and efficient operations
  • Reduced cost of training, support and the impact of errors and omissions
  • Improved workplace efficiency in using your application tech stack
  • Higher levels of user satisfaction

Roadblocks to Achieving Digital Adoption

When your organization is using all your applications and software to their fullest potential, you’ve achieved full digital adoption. However, common roadblocks make this difficult without the help of a digital adoption solution. Common obstacles include:

  • Applications that are complicated and/or dense (as in the volume of processes/transactions/workflows), which is the case with all enterprise applications
  • The existence of many critical applications in your application “landscape”
  • Insufficient and/or ineffective user training
  • A workplace culture that resists change
  • Inconsistent use by management

Most companies experience at least some of these obstacle at one time or another, but a solid digital adoption solution such as Opus can help you overcome them. By breaking training down into smaller chunks and easy-to-understand steps, and by using Subject Matter Experts who have mastered the application processes in their areas of expertise, we’ll help your organization break through the barriers to full digital adoption

Steps Your Organization Can Take to Promote Digital Transformation

Making your digital transformation initiatives successful involves a level of complexity beyond the scope of this introduction to Digital Adoption. However, a consistent thread in digital transformations that fall short is the failure to achieve effective and sustained user adoption. That’s where a digital adoption solution comes in as an important component of the overall adoption effort, Opus is that solution.

The right digital adoption solution gives your organization:

  • A standardized way to support you digital adoption effort pre go-live (User Acceptance Testing, Compliance documentation, creation of learning and training assets that can be leveraged into blended learning) and post go-live (in-application user support and guidance). 
  • A solution that helps enable a workplace culture to effectively address the impact of application change.
  • A contributor to staying competitive in today’s market as entities embrace the opportunities and challenges presented by an ever-changing digital workplace.

Merely going through the motions is not enough. Full digital transformation requires a culture that adapts to change and technology change is and will be driving a significant proportion of change going forward. As with all situations requiring a tool to complete the job or to make the outcome of the job better, it’s about the right tool for the right purpose. It’s important to understand your situation in terms of your digital transformation, your application landscape, your change management and L&D capabilities, and so on. Then you can assess alternative digital adoption solutions because one thing is certain – they all market they’re solution as a panacea but in reality, they do some things well, some so-so and some not at all. Understanding your needs and objectives will help you start your assessment.

Connect with an Epilogue Systems expert today to discover how your organization can benefit from our digital adoption solution, Opus. Opus was designed and built for the complexity, size and scale of digital transformation projects, enterprise applications and complex application landscapes.