Digital Adoption: Increase Human Capital Productivity
- Digital Adoption Defined
- Who Needs Digital Adoption?
- How Epilogue Opus Can Help Your Company Achieve Digital Adoption
- The Many Benefits of Digital Adoption
- Road Blocks to Achieving Digital Adoption
- Steps Your Organization Can Take to Promote Digital Transformation
- Personalizing Learning
- Automating Tasks
- Increasing Employee Engagement
- Tracking Employee Progress
- Creating Meaningful Employee Experiences
- Upskilling Established Employees
- Improving Digital Skillsets
- Providing On-Demand Guidance
- Maximizing Employee Output
- Streamlining Workflows
- Improving Communication
- Change Management with Digital Adoption Explained
- 4 Telling Facts About Change Management
- The Three Necessary Components of Effective Change Management with Digital Adoption
- Traditional Onboarding: A Quick Background
- Digital Onboarding 101
- How Digital Onboarding Increases Company Productivity
- Common Questions With Digital Onboarding
- Tips to Ensure Successful Digital Onboarding
- How a Lack of Support Leads to Disengaged Employees
- The Impact of Software Support Platforms: Breaking Things Down
In 2018, IDG published a study as part of their digital research that indicated that 86% of businesses in a wide variety of industries had either taken steps to prioritize digital adoption or planned to in the near future. Now that so many companies are transitioning to a fully or partially remote workforce, having a digital-first strategy is key to productivity and business continuity.
Digital adoption can help businesses become more intentional, more streamlined, and most importantly, more effective. This translates directly into a boost to your bottom line, something much needed by companies in today’s rapidly changing economic climate.
Digital adoption can increase productivity — and revenue — within your business by:
Not all employees share the same learning style, and your company can benefit from offering digital onboarding and training in a variety of different formats. Digital applications can help you offer training content in video, image, written, and audio formats so your team members can select the type of learning style that works best for them.
When your business caters to the individual learning styles of your staff, employee productivity inherently increases. Learning becomes faster and information is absorbed much more quickly and effectively when it is in the employee’s preferred content format.
Most businesses have a collection of menial tasks that are necessary but time-consuming. For example, a medical practice usually needs to call patients who are scheduled to come in within the next day or two to confirm their appointments. Traditionally, this is done by having a team member manually call patients in-office.
With digital adoption solutions, tasks like these can be automated. Appointment confirmations, sales promotions, and other important information can be sent via text automatically by your core software, freeing up the time your employees have to spend on other critical tasks that can’t be automated.
Increasing Employee Engagement
It’s no secret that an unengaged employee is an ineffective one. Employee boredom and lack of interactivity are real challenges for businesses; a bored workforce does little more than eat into your bottom line. Digital adoption can help businesses keep both on-site and remote employees engaged and excited to be a part of your company’s projects.
For example, digital applications are typically already optimized for user experience, making it easier for employees to engage with the tools and resources available to them. Gamified applications can take engagement even further with levels to complete, points, and prizes. Engaged employees are less distractable and stay focused on completing the tasks at hand, substantially increasing your overall productivity.
Tracking Employee Progress
The adoption and optimization of digital applications can help you monitor and track the progress of both on-site and remote employees. This is particularly important for large enterprises with hundreds of employees, especially if they’re only connected virtually.
Not only will you be able to track an employee’s time remotely to ensure good attendance, but you’ll also be able to watch their progress through digital onboarding solutions and training modules. By gaining a better understanding of where they’re at, you can close the gaps with targeted training instead of allocating more time and money to broad instruction that may or may not be hitting the mark.
Creating Meaningful Employee Experiences
Your employees want to know that they matter to your company. When they feel valued for their time and effort, they tend to be more effective at their jobs, eager to continue bolstering their position within your business. However, creating meaningful employee experiences remotely and during onboarding can be difficult if you’re not utilizing digital adoption solutions.
Digital adoption allows you to tailor the experiences of employees who use your programs, such as customizing their onboarding experience with their preferred type of content — written, audio, video, or images. Or, you can use digital applications to personally reach out to employees quickly during orientation or even during a regular workday to offer encouragement and boost productivity. This helps to facilitate meaningful interactions between you, other leaders within your company, and your team members.
Be aware that often, employees are resistant to change and digital adoption throughout an entire team can start out sparse. Make an effort to inform your employees of what changes are being made, why they are necessary, and how those changes will affect their day-to-day tasks. By being proactive about educating your workforce on the benefits of digital adoption, you can create an environment rich with excitement for new, meaningful experiences instead of fear of the unknown.
Upskilling Established Employees
It’s a common misconception that an employee’s training ends when their onboarding and orientation does. Ideally, your company is providing ongoing training to improve the skills of established employees as well as new hires. Training should be a key player in your company culture and theoretically, the job should never be completely “done.”
There are a wide variety of digital tools available that can help upskill your team and continue to grow their abilities and productivity. Often, continued training takes place within your core software and is triggered automatically when system updates are downloaded. It’s in the best interests of both your company and your team to ensure that employees have access to continued education or training seminars that relate to their field or position within the company.
Improving Digital Skillsets
As the need for technologically capable managers and employees grows rapidly, a digital skillset is becoming highly sought after. Investing in your employees’ abilities to utilize digital programs inherently makes them more valuable to your company and more effective at generating revenue for your business.
With digital adoption comes robust and comprehensive employee training — they generally go hand-in-hand. This augments your employees’ digital skillsets and provides them with useful knowledge that can be applied to a variety of different tasks and digital programs. As more business operations become remote, these skills continue to grow in value.
Providing On-Demand Guidance
To work effectively for your business, it’s crucial that digital applications be able to offer on-demand support and ongoing learning opportunities within the programs themselves. For example, if your core software goes through a big update that changes how employees will perform a certain task, your team will need to undergo training on how to use the updated software.
Ideally, the digital applications you use will prompt users to download or watch a tutorial on updates or new changes within the system upon login. This means your company can exchange slow, unproductive software update meetings with quick, learn-as-you-go tools that provide your workforce with the training they need when they need it.
Maximizing Employee Output
Digital adoption is specifically designed to help optimize the output of a company’s human resources not necessarily by making employees work harder, but by creating easier and faster ways for them to accomplish business operations. This translates into the time your employees spend working on your projects being utilized as effectively as possible, something that is ideal for both your business and your team members.
Workflows are the lifeblood of nearly every business, but it’s surprising how many companies have poorly established workflows or none at all. It’s important to identify the critical workflows within your company and determine how to optimize them — something digital adoption is designed to help you do.
With digital adoption, you can increase the productivity of your employees on both an individual and a collective level by offering clearly outlined workflows that can be followed and replicated. Digital programs can help you identify unnecessary steps that can be eliminated, ensuring that workflows are optimized to offer the most benefit with the least amount of expended time and effort.
Staying connected across multiple locations can be difficult for businesses in any sector. If your employees are even more scattered and you manage a global workforce, ensuring that you have effective communication is imperative to the success of your operations. Digital adoption can help increase productivity in communication by making it easier than ever for remote teams to stay in contact with each other.
Many core programs and software suites offer built-in email and instant messaging capabilities, and you may also choose to augment your software with applications that provide robust video and conferencing tools. This allows your team to connect even more efficiently than they could on-site.