Not all application user onboarding and training strategies are created equal. Let’s take a look at some traditional approaches, as well as a more effective way of educating users and providing help when it’s needed most – at the point of work, with the aid of in-app guidance.
It’s been over 25 years since Gloria Gery, Barry Raybould and others defined the concept of Electronic Performance Support Systems (EPSS). Their broad vision was compelling but, at the time, there was no realistic technology to enable that vision. Over the last 25 years, incremental progress has been made one puzzle piece at a time involving different technologies and approaches. … Read More
Across different digital transformation use cases are the same adoption mistakes that hinder organizations’ full realization of digital transformation’s potential, including: not focusing on adoption past the critical first three to five months; not planning for project fatigue; or failing to train users when they need it most—in application.
If your users struggle with retention of new skills and content, then a performance support system might be exactly what you need. Studies show that a tremendous amount of time and energy goes towards searching for, reorganizing, and relearning information, tasks, and skills. In this video, we go over how a performance support system helps eliminate wasted time, reduces initial training, and increases organizational productivity.
Most times, microlearning is delivered to an audience via rich media formats and is accessible on multiple types of devices, like smartphones, tablets, PCs, laptops, etc. With the right Digital Adoption Solution (DAS) in place, it becomes possible to deliver microlearning material in real time to meet the needs of your audience.