Digital Adoption Solutions — Great idea, 25 years in the making!

Mike GrahamBlogLeave a Comment

It’s been over 25 years since Gloria Gery, Barry Raybould and others defined the concept of Electronic Performance Support Systems (EPSS). Their broad vision was compelling but, at the time, there was no realistic technology to enable that vision. Over the last 25 years, incremental progress has been made one puzzle piece at a time involving different technologies and approaches. … Read More

Post Go-Live Plans: What Comes After Launch?

Mike GrahamBlog, VideoLeave a Comment

No application launch is complete without a clear roadmap of your business’ post go-live plans. What’s that? You don’t have any post go-live plans? In that case, you’ll want to hold off on your launch. After all, we live in an age where no product is ever truly ‘complete’. You’ll need to figure out how to continuously support your product for months (if not years) to come. If you’re looking to learn how, exactly, you can establish high-quality post go-live plans, this video is for you.

Epilogue Systems and Third Stage Consulting Group partner to drive digital transformation success through improved digital adoption

Bob O'NeillNewsLeave a Comment

Epilogue Systems, the leader in workforce productivity acceleration and business process documentation, today announced they have partnered with Third Stage Consulting Group, the leading technology-agnostic digital transformation and ERP software consulting firm, led by industry veteran and digital transformation expert Eric Kimberling. This new partnership will help drive digital transformation success for high performing organizations through improved workforce digital adoption and critical business process documentation.

Failure to launch: five common challenges of digital transformation adoption

Mike GrahamBlogLeave a Comment

Across different digital transformation use cases are the same adoption mistakes that hinder organizations’ full realization of digital transformation’s potential, including: not focusing on adoption past the critical first three to five months; not planning for project fatigue; or failing to train users when they need it most—in application.

Tips For Creating Training Documentation For Your Software Rollout

Barry SmithBlogLeave a Comment

people creating training documentation for a software rollout

Software rollouts are big, difficult, and complex projects. Sometimes, in the effort to hit a go-live date, creating training documentation for end users becomes an afterthought. But it doesn’t need to be. Check out these tips for creating software documentation that can effectively support your end users.

Contextual Guidance: What Is It? How Can It Help?

Barry SmithBlog, VideoLeave a Comment

Contextual guidance provides a new solution for workplace productivity. Contextual guidance tools streamline application documentation, accelerate employee productivity, and help improve enterprise digital adoption. In this video, we share what those tools are and how they can improve workforce productivity.

Managing Resistance to Change in Your Organization

Mike GrahamBlogLeave a Comment

group of employees in conference room discussing resistance to change in their company
Thanks to advancements in technology and globalization, the world continues to change at a rapid pace. As a result, competition in many fields has become fierce, with only the most adaptable businesses thriving. Key organizational best practices and policies can quickly be rendered dated or obsolete, so modern organizations must be flexible.  Every employee in an organization should be on ... Read More

Change Management Skills Required for Success

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A woman leading a business stands at a whiteboard while many other individuals sit at a long table and face her

Managing changes in your business can be difficult, especially when adopting new technologies. However, with the right skills and tools at your disposal, you can successfully implement and manage change in your organization.

Assessing Organizational Readiness for Change in Your Business

Barry SmithBlogLeave a Comment

An open workspace filled with nearly 20 desks. An employee sits at each workstation, in front of a MacBook.
There’s no doubt that effective change management is essential to maximizing an organization’s adaptability. But you must first answer an important question: Is your business ready to embrace change? If you perform a simple search online, you can find an endless amount of (often contradictory) advice on measuring change readiness. Some claim that, with sufficient communication and resources, your organization ... Read More