Enterprise applications are complex. They can be difficult for users to adopt and learn how to use, slowing digital transformation and change management initiatives, and reducing your ROI on software investments. Opus, powered by Epilogue, is the first enterprise class cloud performance support solution. It provides in-application, context sensitive support to users when they most need it – at the point of work.
Cloud-based Digital Performance Support (DPS) technology is a versatile solution that extends across the four “launch anything” phases. DPS does not replace LMS; instead, DPS supplements LMS by embedding where LMS was never designed to go – Point-of-Work. In fact, DPS converges learning with work by delivering learning and support within workflows, within applications, across multiple systems, all without adding work delay.
You’re just days from your go live date—and it’s pretty exciting. You’ve invested a lot of time and energy in selecting the right vendor to solve your business need. You’ve made sure you have a solid business case, including calculating ROI. And, you’ve worked with the C-suite, mid-level managers, and even end users to make sure you have buy-in across all levels of the organization.
But, wait. Before you put on the party hats and blow kazoos, is it possible you’ve forgotten one small, but critical detail?
Your post-launch success plan.