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Concerned about what you’re going to do with your existing content library after Oracle UPK support ends? Don’t worry! Epilogue provides an ODARC file converter that enables you to convert ODARC files for use in Opus, the leading SaaS performance support system and UPK replacement of choice.
Getting employees up to speed on new work processes takes time. In the case of onboarding new hires, it typically takes up to eight months before an employee is competent enough to reach full productivity, according to Harvard Business Review. While teaching employees how to use a new application shouldn’t take as long as learning [...]
You’re just days from your go live date—and it’s pretty exciting. You’ve invested a lot of time and energy in selecting the right vendor to solve your business need. You’ve made sure you have a solid business case, including calculating ROI. And, you’ve worked with the C-suite, mid-level managers, and even end users to make sure you have buy-in across all levels of the organization.
But, wait. Before you put on the party hats and blow kazoos, is it possible you’ve forgotten one small, but critical detail?
Your post-launch success plan.
Most people forget 77 percent (!) of newly learned information in six days. A performance support system can help increase employee productivity by providing support at the point of work.
If you are considering Digital Performance Support (“DPS”) as part of the on-boarding and user experience for your application or application project, it’s important to know, as with any new capability, there’s a right way to do it and there’s definitely a wrong way.
