May 17, 2018
Getting employees up to speed on new work processes takes time. In the case of onboarding new hires, it typically takes up to eight months before an employee is competent enough to reach full productivity, according to Harvard Business Review. While teaching employees how to use a new application shouldn’t take as long as learning [...]
May 11, 2018
You’re just days from your go live date—and it’s pretty exciting. You’ve invested a lot of time and energy in selecting the right vendor to solve your business need. You’ve made sure you have a solid business case, including calculating ROI. And, you’ve worked with the C-suite, mid-level managers, and even end users to make sure you have buy-in across all levels of the organization.
But, wait. Before you put on the party hats and blow kazoos, is it possible you’ve forgotten one small, but critical detail?
Your post-launch success plan.
May 3, 2018
Most people forget 77 percent (!) of newly learned information in six days. A performance support system can help increase employee productivity by providing support at the point of work.
November 29, 2017
If you are considering Digital Performance Support (“DPS”) as part of the on-boarding and user experience for your application or application project, it’s important to know, as with any new capability, there’s a right way to do it and there’s definitely a wrong way.
October 27, 2017
It’s been over 25 years since Gloria Gery, Barry Raybould and others defined the concept of Electronic Performance Support Systems (EPSS). Their broad vision was compelling but, at the time, there was no realistic technology to enable that vision. Over the last 25 years, incremental progress has been made one puzzle piece at a time [...]