May 23, 2018
You can’t improve what you can’t measure. So why don’t we measure user onboarding metrics for new enterprise applications? Here are 5 onboarding metrics you should be tracking (and why).
May 19, 2018
Concerned about what you’re going to do with your existing content library after Oracle UPK support ends? Don’t worry! Epilogue provides an ODARC file converter that enables you to convert ODARC files for use in Opus, the leading SaaS performance support system and UPK replacement of choice.
May 17, 2018
Getting employees up to speed on new work processes takes time. In the case of onboarding new hires, it typically takes up to eight months before an employee is competent enough to reach full productivity, according to Harvard Business Review. While teaching employees how to use a new application shouldn’t take as long as learning [...]
May 11, 2018
You’re just days from your go live date—and it’s pretty exciting. You’ve invested a lot of time and energy in selecting the right vendor to solve your business need. You’ve made sure you have a solid business case, including calculating ROI. And, you’ve worked with the C-suite, mid-level managers, and even end users to make sure you have buy-in across all levels of the organization.
But, wait. Before you put on the party hats and blow kazoos, is it possible you’ve forgotten one small, but critical detail?
Your post-launch success plan.
May 3, 2018
Most people forget 77 percent (!) of newly learned information in six days. A performance support system can help increase employee productivity by providing support at the point of work.