Application Specific User Intelligence

Organizations go to great lengths to understand how their technology is performing. But what about their employees who are using the technology?

Gain insights into user and team performance, and validate application ROI

Organizations invest huge amounts of time and money into purchasing and implementing enterprise applications, including ERPs, CRMs, BPMs, HCMs, and more. In an attempt to maximize ROI, most companies continually monitor these systems, making regular adjustments to ensure optimal performance.

While these enterprise applications are monitored and optimized, the applications’ users generally are not. Instead, they receive training at launch, and are given access to help menus with the vague hope this will increase productivity. With virtually no metrics to validate the results, this becomes little more than a guessing game.

Epilogue provides organizations with application specific user intelligence, helping businesses gain deep insight into user and team performance across the enterprise. With this additional pipeline of business intelligence, companies can validate enterprise application ROI, and engage in data-driven decision making around application deployments, upgrades, and best practice sharing.

An admin looking at an application specific user intelligence report

Epilogue Empowers Your Business To:

an employee benefiting from application specific user intelligence
  • Understand user and team performance across the enterprise
  • Evaluate ROI for your software investments
  • Improve time to value (TtV) for your applications
  • Make data-driven decisions about training, support, and changes to the application
  • Enhance employee productivity while reducing errors

Learn how Epilogue’s application specific user intelligence can help your organization validate and improve enterprise application ROI.

Related Insights from Epilogue

Oracle UPK sunset – How you can help your Clients

“Our bulk UPK converter turns UPK content into Opus editable content. When our partners see their hands-on work literally takes just a few minutes, they’re blown away!” Tom Casillas, former Oracle UPK Lead Support Technician and current Epilogue Director of Operations. “Having originally developed UPK at Global Knowledge Software and then every major release after the acquisition by Oracle, we … Read More

Epilogue Opus vs. Oracle UPK

Oracle UPK is a legacy electronic performance support system whose support will be discontinued in 2022. Epilogue Opus is a cloud-based Productivity Acceleration Platform and Digital Adoption Solution that provides next generation performance support to organizations, helping them improve application adoption, reduce user onboarding time, and gain insight into user performance with utilization analytics. Learn how UPK stacks up against Epilogue Opus in this comparison.

Convert ODARC Files With Epilogue Opus

Concerned about what you’re going to do with your existing content library after Oracle UPK support ends? Don’t worry! Epilogue provides an ODARC file converter that enables you to convert ODARC files for use in Opus, our Digital Adoption Solution and UPK replacement of choice.