Organizations invest huge amounts of time and money into purchasing and implementing enterprise applications, including ERPs, CRMs, BPMs, HCMs, and more. In an attempt to maximize ROI, most companies continually monitor these systems, making regular adjustments to ensure optimal performance.
While these enterprise applications are monitored and optimized, the applications’ users generally are not. Instead, they receive training at launch, and are given access to help menus with the vague hope this will increase productivity. With virtually no metrics to validate the results, this becomes little more than a guessing game.
Epilogue provides organizations with application specific user intelligence, helping businesses gain deep insight into user and team performance across the enterprise. With this additional pipeline of business intelligence, companies can validate enterprise application ROI, and engage in data-driven decision making around application deployments, upgrades, and best practice sharing.