Huge amounts of time, money and resources are applied to enterprise application implementation and launch projects. Frequently, teams view application go-live as the successful end of the project. But the real measure of success is not if the application is live, but whether or not employees are using it effectively.
To make sure employees know how to use it correctly, companies invest yet more time, money, and resources in training users on the application. While traditional training strategies can provide some help, they don’t provide support when it is needed most – in the moment of need, at the point of work.
Epilogue provides organizations with a post launch success plan by deploying intelligent embedded support to users when they need it most – at the point of work. And by also providing data about user behaviors in target applications, organizations can see where users require additional help, and fix problems before they have a negative business impact.