Oracle UPK was the main tool used to facilitate training, onboarding and user support for Oracle EBS. But Oracle UPK’s premier support ends December 31, 2022 as described here, which is problematic because Oracle has assured EBS customers that their systems will continue to be supported and enhanced through at least 2031. In the meantime, your workforce will continue to … Read More
“Our bulk UPK converter turns UPK content into Opus editable content. When our partners see their hands-on work literally takes just a few minutes, they’re blown away!” Tom Casillas, former Oracle UPK Lead Support Technician and current Epilogue Director of Operations. “Having originally developed UPK at Global Knowledge Software and then every major release after the acquisition by Oracle, we … Read More
Not all application user onboarding and training strategies are created equal. Let’s take a look at some traditional approaches, as well as a more effective way of educating users and providing help when it’s needed most – at the point of work, with the aid of in-app guidance.
If your users struggle with retention of new skills and content, then a performance support system might be exactly what you need. Studies show that a tremendous amount of time and energy goes towards searching for, reorganizing, and relearning information, tasks, and skills. In this video, we go over how a performance support system helps eliminate wasted time, reduces initial training, and increases organizational productivity.
Most times, microlearning is delivered to an audience via rich media formats and is accessible on multiple types of devices, like smartphones, tablets, PCs, laptops, etc. With the right Digital Adoption Solution (DAS) in place, it becomes possible to deliver microlearning material in real time to meet the needs of your audience.
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