Oracle UPK sunset – How you can help your Clients

Bob O'NeillBlog, ProductLeave a Comment

“Our bulk UPK converter turns UPK content into Opus editable content. When our partners see their hands-on work literally takes just a few minutes, they’re blown away!” Tom Casillas, former Oracle UPK Lead Support Technician and current Epilogue Director of Operations. “Having originally developed UPK at Global Knowledge Software and then every major release after the acquisition by Oracle, we … Read More

Digital Adoption Solutions — Great idea, 25 years in the making!

Mike GrahamBlogLeave a Comment

It’s been over 25 years since Gloria Gery, Barry Raybould and others defined the concept of Electronic Performance Support Systems (EPSS). Their broad vision was compelling but, at the time, there was no realistic technology to enable that vision. Over the last 25 years, incremental progress has been made one puzzle piece at a time involving different technologies and approaches. … Read More

Digital Adoption Solution: How It Can Boost Employee Productivity

Bob O'NeillBlog, VideoLeave a Comment

An employee using performance support to improve productivity

If your users struggle with retention of new skills and content, then a performance support system might be exactly what you need. Studies show that a tremendous amount of time and energy goes towards searching for, reorganizing, and relearning information, tasks, and skills. In this video, we go over how a performance support system helps eliminate wasted time, reduces initial training, and increases organizational productivity.

Contextual Guidance: What Is It? How Can It Help?

Barry SmithBlog, VideoLeave a Comment

Contextual guidance provides a new solution for workplace productivity. Contextual guidance tools streamline application documentation, accelerate employee productivity, and help improve enterprise digital adoption. In this video, we share what those tools are and how they can improve workforce productivity.