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User Onboarding: Do You Have a Post-Launch Success Plan?
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You’re just days from your go live date—and it’s pretty exciting. You’ve invested a lot of time and energy in selecting the right vendor to solve your business need. You’ve made sure you have a solid business case, including calculating ROI. And, you’ve worked with the C-suite, mid-level managers, and even end users to make sure you have buy-in across all levels of the organization.

But, wait. Before you put on the party hats and blow kazoos, is it possible you’ve forgotten one small, but critical detail?

Your post-launch success plan.

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