Maricopa County Sheriff’s Office (MCSO)

JB Poindexter Co
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Paul Kreuger
The Chief Information Officer
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Opus was also the clear choice on UPK conversion, in testing and security. In fact, some of the competitors we looked at to Opus do not have a true UPK converting process, which was a factor for JBPCO
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Key Results

3 WEEKS

Implement Epilogus Opus under 3 weeks in 2023

90 DAYS

Opus content is refreshed every 90 days

1000 UPK+

Converting thousands of Oracle UPK topics related to content
JB
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JB Poindexter & Co [JBPCO} is a privately held portfolio of businesses that provide best-in-class innovative services for commercial trucks, specialty vehicles, upfit and accessory, and manufacturing industries. JBPCO applies innovative operational and financial disciplines to truck and van bodies, pick-up truck covers and accessories, industrial vehicle storage and shelving, funeral coaches, limousines, specialty industrial parts and expandable foam packaging. The portfolio of industry-leading business units includes Morgan, Morgan Olson, Truck Accessories Group, Reading, Masterack, Specialty Vehicle Group, EAVX, MIC Group, and EFP Corporation.
In the summer of 2022, Paul Kreuger, the Chief Information Officer & Vice President of Information Technology, knew that their eLearning solution Oracle UPK was coming to the end of its support life in that year and needed to replace it to assist their employee base using IT Applications such as JD Edwards. Kreuger considered tools such as Ancile uPerform, Datango & Clicklearn, but settled on Epilogue Opus and was assisted through the selection process by their System Integrator, iLearnERP.
Kreuger tasked his Team with producing all educational, end user support and change content for their JDE installations across all business units, focusing on having all employees become self-sufficient on support in Finance, Manufacturing, Logistics, Materials, QA, and Supply Chain Management. Kreuger knew that one of the most important aspects was the ongoing, easy maintenance and consumption of that content for those 6 JDE areas.
Having used Oracle UPK extensively, JBPCO was able to implement Epilogue Opus in under 3 weeks in 2023 and have lots of Subject Matter Experts creating content in Opus: a testament to the effectiveness of Kreuger’s Team in change management and change communications. Looking forward with Opus, there are no restrictions to any other IT Application, such as Ceridian, Dayforce HCM, Salesforce & Docebo LMS at JBPCO.
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JBPCO also looked at other solutions including Adobe Suite, Whatfix, TTS and WalkMe, and states “We took advise from our long standing Edwards’ system Integrator and tested all offerings thoroughly, and because of the content was 100% web based with Opus stored in one location via AWS, as well as the ability to use the Opus Content Library as an LCMS, the decision was straightforward”. Kreuger continues “Opus allows us to have a lean content development process, using the SMEs to author the content, then the L&D Teams review, edits and publishes from one screen and all the Opus outputs are updated : the Opus Solution also migrated all our UPK content in bulk in minutes with a high fidelity“ Kreuger continues “ ”.
Kreuger continues “The JBPCO IT Security Team are focused on keeping all the system data and information safe, and our due diligence for the thousands of end users meant that the IT Teams were heavily involved at every step” JBPCO also have planned to utilize Opus on RF Readers and Tablet PCs throughout the business units.
JBPCO likes the ease of editing in Opus, UPK conversion utility & language conversion functionality. Additional training benefits include Quizzes & Tests on the competency of manufacturing employees, as well as Sandbox access via Opus Simulations.
The JBPCO IT Security Team are focused on keeping all the system data and information safe, and our due diligence for the thousands of end users meant that the IT Teams were heavily involved at every step

The key to accellerating
your digital adoption

Acme Brick had several Key Business Objectives including migration away from Oracle UPK and increased user adoption. These objectives were mirrored in Learning offerings:
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Training covers all employees
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Training material available
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Reduce time to proficiency in employees
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Self-support in the IT Applications for new employees
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Training uses IT Application system screens
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No end user disruption in migration from UPK
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Highlights at JBPCO include
  • Opus is now the JDE end user support platform for all staff
  • Replaced UPK in 2023 in under 3 weeks
  • IT Applications include JD Edwards, Ceridian, Salesforce, & HCM
  • JBPCO have over 500 UPK converted Documents
  • JBPCO are using Opus Follow Me for live In Application Support
  • Opus will support multiple languages including Spanish and French Canadian
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Maricopa County Sheriff’s Office

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Ben Wishart
SHIELD Project Director
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DXC’s Offender 360 platform is what Maricopa needed and with Opus embedded in the application, supporting user adoption was easy and affordable.
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Key Results

3,300

Employees at the Maricopa County Sheriff’s Office

1 week

Time to provision, set up and onboard Opus

~300

Number of processes documented in one month
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Maricopa County (Phoenix), Arizona, with a population of 4.4 million is one of the largest counties in the United States. The Sheriff’s Office has over 3,300 employees and an annual budget of $400M.

Faced with aging legacy systems that weren’t effectively integrated, Maricopa County Sheriff’s Office (MCSO) decided to move to DXC’s Offender 360 platform. DXC Technology is a global IT consulting firm with over 130,000 employees, serving almost half of the Fortune 500 across 60+ countries. Offender 360 is a customized Microsoft Dynamics platform specifically built for the Justice and Public Safety sector. DXC partnered with Epilogue, using Opus as the embedded digital adoption solution for the Offender 360 platform.

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Non-technical
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Easy to create
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Easy to create
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Easy to access

The Solution

The project had limited training budget and no budget for post go-live support content development or software. The fact that Opus was embedded in Offender 360 was perfect for Maricopa and their budget.

After an onboarding that was completed in less than a week, DXC was quickly developing nearly 300 simulations to support the SHIELD go live. The MCSO team also used Opus to create additional assets including static help content in multiple formats.

In addition to job aids, pre go-live simulations and post go-live online help, the SHIELD team also used Opus’ online Book capability to create role-based training curricula for specific user groups. The Books also included conceptual content that provided the ‘why’ behind the tasks that the users needed to complete in the system.

MCSO used Opus’s simulation output modes to develop and assess proficiency:

  1. Demo mode – a quick overview – like watching a movie
  2. Interactive mode – users perform the same process as in demo, but now have to perform all actions themselves, further building experience in a simulated environment
  3. Test mode – finally users complete the same task with minimal guidance. A score of 80% is required for completion!

Once the system went live, the Opus Embedded Advisor enabled users to easily access Opus’ help content directly from within Offender 360 with a simple click of the lightbulb delivering the right help content, at the right time and in the right way.

From within the Offender 350 application, users simply click on the Opus lightbulb to get the right help content, at the right time and in the right way.

The key to accelerating digital adoption

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Faster search
Users no longer have to search for help content – the right content is immediately available at the right place in MS Dynamics
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Lower TCO
Single-source content maintenance allowed them to edit the source document once and have all user guides, job aids and simulations updated simultaneously.
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Better compliance tracking
The Opus Analytics module tracks consumption of content, providing a detailed record of content consumption.
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Move to a digital culture
Now the contents are in fully digital form, ensuring the users always have the latest version right at their fingertips.
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Easy to use
Opus’s simple and intuitive interface allowed any subject matter expert, regardless of their content development expertise, to quickly record and edit any business process
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