How do we collect and process personal data?
Accessing website or other online services
Information on epiloguesystems.com and other Epilogue websites is gathered in two ways: directly and indirectly. Epilogue will at times ask you to directly provide information that personally identifies you (registering for an event, downloading a file, signing up for an email list, etc.). It is our policy to keep personal information only as long as needed to fulfill the purposes for which the information was collected. We also collect information indirectly through our Internet access logs and social media logins. When you visit epiloguesystems.com, your Internet Protocol (IP) address is automatically collected and is placed in our Internet access logs. IP addresses are not linked to personally identifiable information. Your IP address is used to help diagnose any technical problems, analyse site trends, administer the site, track movement within the site, and gather broad demographic information about site use that can eventually be used to make improvements that enhance your user experience on epiloguesystems.com.
Responding to your request for information, order, or support
When you contact us (online or offline) in connection with a request for information, to order a product or service, to provide you with support, or to participate in a forum or other social computing tool, we collect information necessary to fulfill your request, to grant you access to the product or service, to provide you with support and to be able to contact you. For instance, we collect your name and contact information, details about your request and your agreement with us and the fulfillment, delivery and invoicing of your order and we may include client satisfaction survey information. We retain such information for administrative purposes, defending our rights, and in connection with our relationship with you. When you provide your name and contact information to register in connection with such a request, the registration may serve to identify you when you visit our websites.
Your use of our products and services
We collect information about your use of our products and services to enable product and service functionalities to operate, improve your user experience, tailor our interactions with you, inform our clients on the overall use of the services, provide support and improve and develop our products and services.
Sharing personal data with third parties
Contacting employees of our clients, prospects, partners and suppliers
In our relationship with clients or prospects, partners and suppliers, they also provide us with business contact information (such as name, business contact details, position or title of their employees, contractors, advisors and authorized users) for purposes such as contract management, fulfillment, delivery of products and services, provision of support, invoicing and management of the services or the relationship. Epilogue does not sell, exchange, trade or give away personal information you voluntarily provide to us to any outside sources.
We register individuals visiting our offices and locations (name, identification and business contact information) and use camera supervision for reasons of security and safety of persons and belongings, as well as for regulatory purposes.
Most information we collect about you comes from our direct interactions with you. When you register for an event we may collect information (online or offline) in relation to the event organization, and during an event, such as participation in sessions and survey results. We combine the personal information we collect to develop aggregate analysis and business intelligence for conducting our business and for marketing purposes. You can choose to receive information by email, telephone or postal mail about our products and services, or sign-up for subscriptions. When visiting our websites or using our products and services we may provide you with personalized information. You can always opt-out from receiving personalized communication by sending an e-mail to [email protected]. Epilogue uses a third-party website content administrator, and utilizes customer relationship management (CRM) database technology hosted by a third party to manage and track our marketing efforts. If you wish to be excluded from our CRM databases, please contact us at [email protected].
How do we protect personal data?
Voluntary sharing of personal data
Information Security and Accuracy
We will not retain personal information longer than necessary to fulfill the purposes for which it is processed, including the security of our processing complying with legal and regulatory obligations (e.g. audit, accounting and statutory retention terms), handling disputes, and for the establishment, exercise or defense of legal claims in the countries where we do business.
Your Rights under the different privacy laws, including the recent GDPR
You are entitled (in the circumstances and under the conditions, and subject to the exceptions set out in the applicable laws) to:
- Request access to the personal data we collect and process about you;
- Request a rectification of your personal data, if you find that it is inaccurate or incomplete;
- Object to the processing of your personal data, after which Epilogue Opus will not be able to use and process your personal data;
- Object to processing personal data relating to your specific situation;
- Request the erasure of your personal data;
- Request restricting the processing of personal data, under which Epilogue Opus can only process your personal data under limited circumstances;
- Request portability of your personal data, which entitles you to receive a copy (in a structured, commonly used and machine readable format) of personal data that you provided to Epilogue.
- Withdraw consent at any time to the collection, use and processing of your personal data by contacting Epilogue’s marketing team at [email protected]. Please note that this withdrawal will not affect Epilogue’s right to process personal data obtained prior to the withdrawal of your consent.
We take appropriate steps to provide and maintain a secure website. By visiting epiloguesystems.com, however, you agree that the open nature of the Internet is such that data may flow over networks without security measures in place and may be accessed and used by people other than those for whom the data is intended.
Right to lodge a complaint
In the event you consider our processing of your personal data not to be compliant with the applicable data protection laws, you can lodge a complaint either directly with us, or with the competent data protection authority.
What is a cookie?
A cookie is a small piece of data that a website stores on your device when you visit. It typically contains information about the website itself, a unique identifier that allows the site to recognize your web browser when you return, additional data that serves the cookie’s purpose, and the lifespan of the cookie itself.
Cookies are used to enable certain features (e.g. logging in), track site usage (e.g. analytics), store your user settings (e.g. time zone, notification preferences), and to personalize your content (e.g. advertising, language).
Cookies set by the website you are visiting are usually referred to as first-party cookies. They typically only track your activity on that particular site.
Cookies set by other sites and companies (i.e. third parties) are called third-party cookies They can be used to track you on other websites that use the same third-party service.
Types of cookies and how we use them
Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts, and payment processing. We use essential cookies to enable certain functions on our website.
Performance cookies track how you use a website during your visit. Typically, this information is anonymous and aggregated, with information tracked across all site users. They help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. They do not collect personal information about you. We use performance cookies on our site.
Functionality cookies are used to collect information about your device and any settings you may configure on the website you’re visiting (like language and time zone settings). With this information, websites can provide you with customized, enhanced, or optimized content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party services. We use functionality cookies for selected features on our site.
|Cookie||Purpose||When Expire?||Cookie Source|
|Epilogue||To temporarily store user information to provide better service||1 year||1st Party|
|Google Analytics||To track the traffic of our website||24 Month||3rd Party: https://policies.google.com/privacy|
|Hubspot||To remember the preferences when users revisit the site or page.||12-120 Months||3rd Party: https://knowledge.hubspot.com/privacy-and-consent/what-cookies-does-hubspot-set-in-a-visitor-s-browser|
Technologies similar to cookies
Log file information is automatically reported by Your browser each time You access a web page. When You use the Service, Our servers automatically record certain information that Your web browser sends whenever You visit any website. These server logs may include information such as Your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other such information.
Clear gifs information:
When You use the Service, We may employ clear gifs (also known as web beacons) which are used to track the online usage patterns of Our Users anonymously. No personally identifiable information from Your Epilogue account is collected using these clear gifs. In addition, We may also use clear gifs in HTML-based emails sent to Our Users to track which emails are opened by recipients. The information is used to enable more accurate reporting and make Epilogue better for Our Users.
We use automatically collected information and other information collected through Our Websites through cookies and similar technologies to: (i) personalize Our Service, such as remembering Your information so that You will not have to re-enter it during a visit or on subsequent visits; (ii) monitor and analyze the effectiveness of Service (iii) monitor aggregate site usage metrics such as total number of visitors and pages viewed;
These cookies do not collect personal information about You. A persistent cookie remains on Your hard drive after you close your browser so that it can be used by Your browser on subsequent visits to the Service. Persistent cookies can be removed by following Your web browser’s directions. A session cookie is temporary and disappears after You close Your browser.
How can You control Cookies?
You may choose to accept or reject cookies used on the Websites. Most websites allow some control to restrict or block cookies through the browser settings, however if you disable cookies you may find this affects your ability to use certain parts of Our Websites or Services. You can reset Your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly if the ability to accept cookies is disabled.
Resources You may want to reference
- Internet Advertising Bureau
Below is a reference to some popular browser manufacturers and their help pages relating to cookie management in their respective products.