Paul Kreuger
The Chief Information Officer
Opus was also the clear choice on UPK conversion, in testing and security. In fact, some of the competitors we looked at to Opus do not have a true UPK converting process, which was a factor for JBPCO
Key Results
3 WEEKS
Implement Epilogus Opus under 3 weeks in 2023
90 DAYS
Opus content is refreshed every 90 days
1000 UPK+
Converting thousands of Oracle UPK topics related to content
JB Poindexter & Co [JBPCO} is a privately held portfolio of businesses that provide best-in-class innovative services for commercial trucks, specialty vehicles, upfit and accessory, and manufacturing industries. JBPCO applies innovative operational and financial disciplines to truck and van bodies, pick-up truck covers and accessories, industrial vehicle storage and shelving, funeral coaches, limousines, specialty industrial parts and expandable foam packaging. The portfolio of industry-leading business units includes Morgan, Morgan Olson, Truck Accessories Group, Reading, Masterack, Specialty Vehicle Group, EAVX, MIC Group, and EFP Corporation.
In the summer of 2022, Paul Kreuger, the Chief Information Officer & Vice President of Information Technology, knew that their eLearning solution Oracle UPK was coming to the end of its support life in that year and needed to replace it to assist their employee base using IT Applications such as JD Edwards. Kreuger considered tools such as Ancile uPerform, Datango & Clicklearn, but settled on Epilogue Opus and was assisted through the selection process by their System Integrator, iLearnERP.
Kreuger tasked his Team with producing all educational, end user support and change content for their JDE installations across all business units, focusing on having all employees become self-sufficient on support in Finance, Manufacturing, Logistics, Materials, QA, and Supply Chain Management. Kreuger knew that one of the most important aspects was the ongoing, easy maintenance and consumption of that content for those 6 JDE areas.
Having used Oracle UPK extensively, JBPCO was able to implement Epilogue Opus in under 3 weeks in 2023 and have lots of Subject Matter Experts creating content in Opus: a testament to the effectiveness of Kreuger’s Team in change management and change communications. Looking forward with Opus, there are no restrictions to any other IT Application, such as Ceridian, Dayforce HCM, Salesforce & Docebo LMS at JBPCO.
JBPCO also looked at other solutions including Adobe Suite, Whatfix, TTS and WalkMe, and states “We took advise from our long standing Edwards’ system Integrator and tested all offerings thoroughly, and because of the content was 100% web based with Opus stored in one location via AWS, as well as the ability to use the Opus Content Library as an LCMS, the decision was straightforward”. Kreuger continues “Opus allows us to have a lean content development process, using the SMEs to author the content, then the L&D Teams review, edits and publishes from one screen and all the Opus outputs are updated : the Opus Solution also migrated all our UPK content in bulk in minutes with a high fidelity“ Kreuger continues “ ”.
Kreuger continues “The JBPCO IT Security Team are focused on keeping all the system data and information safe, and our due diligence for the thousands of end users meant that the IT Teams were heavily involved at every step” JBPCO also have planned to utilize Opus on RF Readers and Tablet PCs throughout the business units.
JBPCO likes the ease of editing in Opus, UPK conversion utility & language conversion functionality. Additional training benefits include Quizzes & Tests on the competency of manufacturing employees, as well as Sandbox access via Opus Simulations.
The JBPCO IT Security Team are focused on keeping all the system data and information safe, and our due diligence for the thousands of end users meant that the IT Teams were heavily involved at every step
The key to accellerating
your digital adoption
Acme Brick had several Key Business Objectives including migration away from Oracle UPK and increased user adoption. These objectives were mirrored in Learning offerings:
Training covers all employees
Training material available
Reduce time to proficiency in employees
Self-support in the IT Applications for new employees
Training uses IT Application system screens
No end user disruption in migration from UPK
Highlights at JBPCO include
- Opus is now the JDE end user support platform for all staff
- Replaced UPK in 2023 in under 3 weeks
- IT Applications include JD Edwards, Ceridian, Salesforce, & HCM
- JBPCO have over 500 UPK converted Documents
- JBPCO are using Opus Follow Me for live In Application Support
- Opus will support multiple languages including Spanish and French Canadian
TANIMURA & ANTLE
Farm Fresh Premium Produce
Thomas Wheelus
Chief Information Officer
Tanimura & Antle was facing a transformation project involving JDE EntepriseOne. They needed a way to salvage relevant UPK content the ability to create custom content in a way that was far easier than UPK.
Key Results
Ease of Use
Allowed SME’s to create content for the first time
Compliance
Opus’ cloud based architecture complied with IT security req’s
400+
App processes documented for in-app user help
If you’re a fan of fresh lettuce, broccoli, cauliflower and other vegetables, there’s a good chance you’ve enjoyed Tanimura & Antle’s delicious products! They are one of the largest sellers at Costco and have been in business since 1982.
When T&A initially implemented JD Edwards World in 2016, they used Oracle’s UPK digital adoption tool to create documentation and simulations for user assistance. In, 2019, a transformation project in JDE EnterpriseOne led to an assessment that UPK would not continue to be the right Digital Adoption tool going forward as it was on-premise with key components that were desktop based – a poor fit for their migration to the cloud. They wanted something with the user content and output capabilities of UPK but easier to use so they could avoid the big learning curve that UPK required of Content Creators and Content Consumers (the users). As a lean organization, they also wanted a tool that required minimal involvement from IT which meant cloud based, easy to provision and set up
Finally, they needed to convert a large volume of existing UPK assets, both standard content from Oracle and custom developed content, as quickly as possible. In the past with UPK, system updates and changes made it difficult to maintain their help content and much of it had grown out of date. As a result, they needed a Digital Adoption tool that could easily create custom content in addition to converting relevant UPK content and updating it.
Summary of their experience:
They used a mix of employees and partners to convert, update or custom build over 400 topics for in-application user help and guidance.
By being fully cloud based, Opus allowed T&A to build content without desktop involvement, greatly speeding deployment while complying with T&A security req’s.
Opus’ workflow engine provided “air traffic control” over the UPK conversion process as well as customer content development – critical for the scale involved.
Opus checked all the boxes:
UPK migration
Easy custom content creation
Easy user access to help content
Workflow management for the full effort
Compliance with IT security requirements
UPK migration
Easy custom content creation
Easy user access to help content
Workflow management for the full effort
Compliance with IT security requirements
