A Better Way to Train on Your Critical Applications
Traditional training and retraining methods rely heavily on classroom and virtual instruction. Both approaches successfully engage employees during training sessions, but within 6 days, participants are likely to have forgotten up to 77% of what they learned. This means 77% of the employee’s time, the trainer’s time, and the company’s money has been wasted.
Employee training and retraining is a necessity for all organizations. Whether onboarding a new employee or teaching an employee how to use a new enterprise application, companies must equip their workers with the knowledge they need to do their jobs effectively.
Traditional training and retraining methods rely heavily on instructor-led training, computer-based training (virtual ILT and eLearning) and systems that facilitate structured curriculum management (Learning Management Systems). A newer approach gives users choices in developing their own array of personalized learning and content (Learning Experience Platforms).
Both approaches successfully engage employees during training sessions, but within days, participants are likely to have forgotten up to 77% of what they learned. This means 77% of the employee’s time, the trainer’s time, and the company’s money has been wasted. Further, in the world of application adoption and effective use, any methodology which draws the user away from the target application in order to find, consume and return to the target application faces poor outcomes.
Epilogue Opus delivers the right knowledge to the right employee at the right time – the exact moment when help is needed. While working in the target application, users can access help and guidance simply by clicking on the Opus Advisor which is a browser extension or an embedded widget in the target application. The Advisor knows who the user is, what application and where in the application they are, their department or role and the language they speak. As a result, the user is presented with the most relevant user help and guidance but can always use the search function as well.
Epilogue Opus is like a GPS for your enterprise applications. Improve user adoption and proficiency, eliminate costly and disruptive application scenario training and help give your users the knowledge they need to get their jobs done faster.
A Better Way to Onboard, A Better Way to Meet ALL Users’ Needs
Epilogue believes the needs of users depend on their degree of proficiency in an application but also the number of applications they must use. A 2019 study by Productiv saw most organizations use over 100 SaaS applications and a 2022 study by Okta has this at 187 applications. Our workforces are using more applications every year and many of those applications are mission critical to business outcomes. In terms of proficiency, a user can be a beginner in some applications, somewhat proficient to quite proficient in others and could be a Subject Matter Expert in another.
Epilogue believes that a Digital Adoption Platform must be capable of spanning the diverse needs of the workforce and of individual users. Epilogue Opus provides users the ability to select the type of in-application help and guidance they need:
-Our Follow Me walk-through for the beginner or the emerging user
-Our Job Aids, with screenshots and instructions, for when the user has some proficiency and doesn’t need help and guidance for every step of the task
-Our Simulations for users who prefer to learn by viewing or doing but in a safe simulated environment
-Our Books, for users who want a more holistic view of the task and related tasks
-And for the Subject Matter Expert, they become the source of knowledge that can be leveraged to create digital adoption content for their department, function or application in which they are expert. They do this by becoming Opus Recorders but do not need to learn Opus as it is a zero-learning curve tool.
Maximize your L&D efforts by including Epilogue Opus in your training ecosystem.
Maximize your Training efforts and outcomes with Epilogue Opus.
Your users’ needs are diverse, give them what they need.
The application landscape has exploded and the number of applications each user utilizes is extensive. Your users’ proficiency varies by application, so should the help and guidance available to them. Epilogue Opus serves the spectrum of user needs, from the beginner, to the user with growing proficiency to the subject matter expert. Don’t be limited and don’t underestimate what you users need.
Opus enables agile application documentation and in-application support.
Improve time to value for your applications