Michelman Inc.

Michelman Inc
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Trish Muir
The Director of Enterprise Resource Planning
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Opus was also the clear choice on UPK conversion, in testing and security. In fact, some of the competitors we looked at to Opus do not have a UPK converting process, which was a factor for Michelman
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Key Results

3 WEEK

Implement Epilogus Opus under 3 weeks in 2023

90 DAYS

Using UPK for nearly 20 years

500 UPK+

Converting thousands of Oracle UPK topics related to content
michelman
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Michelman is a global developer and manufacturer of environmentally friendly advanced materials for industry, offering solutions for the coatings, printing & packaging and industrial manufacturing markets, formed in 1949 and is headquartered in Cincinnati, Ohio. Michelman has production facilities in North America, Europe and Asia, product development and technical service centers in several major global markets. The company’s surface additives and polymeric binders are used by leading manufacturers around the world to enhance performance attributes and add value in applications including wood and floor care products, metal and industrial coatings, paints, varnishes, inks, fibers and composites. Michelman is also well-known as an innovator in the development of barrier and functional coatings, as well as digital printing-press primers that are used in the production of consumer and industrial packaging, paper products, labels, and commercially printed materials.
In 2018, Trish Muir, the Director of Enterprise Resource Planning knew that their eLearning solution Oracle UPK was coming to the end of its life and needed to replace it to support their global employee base using IT applications such as JD Edwards. Muir considered tools such as Ancile uPerform, Datango & Camtasia, but settled on Epilogue Opus and was assisted through the selection process by their system integrator.
Muir was tasked with producing all educational, end user support and change content for their JDE installation, focusing on having all employees become self-sufficient on support in Finance, Human Resources and Supply Chain Management. Muir knew that one of the most important aspects was the ongoing, easy maintenance and consumption of that content for those JDE areas.
Muir was tasked with producing all educational, end user support and change content for their JDE installation, focusing on having all employees become self-sufficient on support in Finance, Human Resources and Supply Chain Management. Muir knew that one of the most important aspects was the ongoing, easy maintenance and consumption of that content for those JDE areas.
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AMichelman also looked at other solutions including Adobe Suite, Whatfix, TTS and Epilogue Opus, and states “We took advise from our long standing Edwards’ system Integrator and tested all offerings thoroughly, and because of the content was 100% web based with Opus stored in one location via AWS, as well as the ability to use the Opus Content Library as an LCMS, the decision was straightforward”. Muir continues “Opus allows us to have a lean content development process, using the SMEs to author the content, then my team reviews, edits and publishes from one screen and all the Opus outputs are updated : the Opus Solution is like UPK on steroids“ Muir continues “ ”.
Muir continues “The Michelman IT Security Team are focused on keeping all the system data and information safe, and our due diligence for the thousands of end users meant that the IT Security Team were heavily involved at every step” Michelman also have a JDE upgrade in Q1 2023 and using Opus on RF Readers and Tablet PCs throughout the global business units.
Michelman likes the ease of editing in Opus, UPK conversion utility & language conversion functionality. Additional training benefits include quizzes & tests on competency of health and human services employees, as well as sandbox access via Opus simulations.
The Michelman IT Security Team are focused on keeping all the system data and information safe, and our due diligence for the thousands of end users meant that the IT Security Team were heavily involved at every step

The key to accellerating
your digital adoption

Michelman had several Key Business Objectives including migration away from Oracle UPK and increased user adoption. These objectives were mirrored in learning offerings:
Group 1000002770
Training covers all employees
Group 1000002771
Training material available
Group 1000002772
Reduce time to proficiency in employees
Group 1000002773
Content is there for new employees
Group 1000002776
Training uses IT Application system screens
Group 1000002777
No end user disruption in migration from UPK
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Highlights at Michelman Inc
  • Opus is now the JDE end user support platform for all staff
  • Replaced UPK in 2022 in under 3 weeks
  • IT applications include JD Edwards, UKG, TM1 & MS Power BI
  • Michelman have over 270 documents created and increasing
  • Michelman have over 65 SME users
  • Opus will support multiple languages, including double- byte character set
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MICHELMAN INC.

Science for a sustainable future
Michelman TrishMuir
Trish Muir
Director of Enterprise Resource Planning
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Epilogue Opus is like Oracle UPK on steroids. Opus is a great product and the Epilogue team is first class.
michael

Key Results

4

Enterprise applications

65

Subject Matter Experts as content creators

~300

Converting thousands of Oracle UPK topics related to content
Michelman person
unsplash 0QvTyp0gH3A

Highlights at Michelman Inc

  • Opus is now the JDE end user support platform for all users
  • Replaced UPK in 2022 in under 3 weeks
  • IT applications include JD Edwards, UKG, TM1 & MS Power BI
  • Michelman have almost 300 documents created and increasing
  • Michelman have over 65 SME involved in content creation
  • Opus supported multiple languages, including double-byte character set
image 494

Michelman is a global developer and manufacturer of environmentally friendly advanced materials for industry, offering solutions for the coatings, printing & packaging and industrial manufacturing markets, formed in 1949 and is headquartered in Cincinnati, Ohio. Michelman has production facilities in North America, Europe and Asia, product development and technical service centers in several major global markets.

In 2022, Trish Muir, the Director of Enterprise Resource Planning knew that their JD Edwards training solution, Oracle UPK, was coming to the end of its life, presenting sustainment and security issues. Muir was tasked with producing all educational, end user support and change content for their JDE installation, focusing on having all employees become self-sufficient in Finance, Human Resources and Supply Chain Management. Muir knew that one of the most important aspects was the ongoing, easy maintenance and consumption of that content for those JDE areas. Muir needed to replace UPK and began an assessment of Digital Adoption Platform solutions, including Adobe Captivate, Whatfix, uPerform and Epilogue Opus.

Regarding their selection criteria, Muir stated, “Foremost, we needed a DAP that could easily and accurately convert our UPK content, not only maintaining all content types but also allowing the converted files to be usable going forward as edits are required over time.” She continued, “Also, our training team has limited resources so a high priority was the ability to create custom content by involving domain experts in the business. This means the DAP had to be easy to use and not time consuming.” Epilogue offered a trial which not all competitors would offer, providing Muir’s team the opportunity for first hand use and assessment. “Opus allows us to use domain experts to author the content, then my team reviews, edits and publishes from one workflow system within Opus. Opus is like Oracle UPK on steroids.” Muir concludes.

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With UPK sunsetting at the end of 2022, continued use of UPK presents a number of issues, one of which is the security issues created by continuing to use an unsupported software product. “Security was a major concern so replacing UPK was a foregone conclusion, we just wanted to be sure the DAP we selected was capable of meeting our needs on a growing scale for years to come.”

Muir concluded “Epilogue was the right choice because not only is Opus the DAP that meets our needs, it’s application agnostic and allows us to standardize this approach across our tech stack, including Salesforce, UKG, PowerBI and others. Also, the level of support we get from Epilogue is fantastic. Opus is a great product and the Epilogue team is first class.”

“Opus allows us to use domain experts to author the content, then my team reviews, edits and publishes from one workflow system within Opus.”

The key to accelerating
your digital adoption

Michelman had several Key Business Objectives for the chosen Digital Adoption Platform:

Group 1000002770
Available to
all users
Group 1000002771
Application agnostic
Group 1000002772
Ease and speed of content creation
Group 1000002773
Step by step guidance in many formats
Group 1000002776
Delivered in-app at user’s moment of need
Group 1000002777
Reduced time
to proficiency
in employees
Michelman had several Key Business Objectives including migration away from Oracle UPK and increased user adoption. These objectives were mirrored in Learning offerings:
Group 1000002770
Training covers
all employees
Group 1000002771
Training material
available
Group 1000002772
Reduce time
to proficiency
in employees
Group 1000002773
Content is there for new employees
Group 1000002776
Training uses
IT Application
system screens
Group 1000002777
No end user
disruption in
migration from UPK
Michelman had several Key Business Objectives including migration away from Oracle UPK and increased user adoption. These objectives were mirrored in Learning offerings:
Group 1000002770
Training covers
all employees
Group 1000002771
Training material
available
Group 1000002772
Reduce time
to proficiency
in employees
Group 1000002773
Content is there for new employees
Group 1000002776
Training uses
IT Application
system screens
Group 1000002777
No end user
disruption in
migration from UPK
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