Vertiv

Tuesday June 28, 2022

Vertiv is a global leader in designing, building and servicing critical infrastructure that enables vital
applications for data centers, communication networks and commercial and industrial facilities.

OBJECTIVE

With a lean training team, Vertiv needed a tool that would be easy for SME’s to use in a decentralized way to complete the initial recording and potentially build their own content. Vertiv has almost 50 SME’s
throughout the organization who build content. This is then centrally reviewed, relatively quickly, for QA
and publishing. An overly complex tool that required all training content to be developed centrally was a
non-starter.

“Epilogue is one of the most
responsive solution providers
we’ve ever worked with.”

 

Ryan Feleo

Global Learning Technology Manager

“UPK was the best EPSS product,
period. Opus had big shoes to fill
but it’s filling them.”

 

Charles Russell
ERP Training Consultant

SOLUTIONS

Opus provided Vertiv with a cost effective solution that gave them the capability to import the UPK content that they exported as ODARC files. This gave them the ability to import individual topics and huge groups of topics, such as entire books of content, within minutes, not days. The
Opus tool was extremely helpful in converting their thousands of documents into UPK in an efficient and
effective manner.

RESULTS

Increased Go-Live Production Year Over Year

Multiple successful go lives starting in early 2020 and continuing through 2023.

Increased Usability

Rollout through the company resulted in over 100,000 logins to Opus in 2021.

Company Wide Adoption

Due to ease of use and turnaround time on producing multiple documents ,additional departments + applications requesting to use Opus.

Reduction of Time and Money

Opus allowed Verti to increase their time to deployment while completely removing the need for local infrastructure/servers. We were able to upgrade from Oracle EBS to Fusion and convert over 1,000 UPK documents with ease.

Increase revenue growth
Reduce business cost
Enable customer success

Schedule a call with one of our digital adoption specialists.